Privacy Policy
This Privacy Policy explains how Northbridge Sound Systems Ltd collects, uses, discloses, stores, and protects personal data when operating its business, including through its website, communications, events, customer interactions, and related services in the sound industry.
1. Introduction and company information
This Privacy Policy is issued by Northbridge Sound Systems Ltd, which acts as the data controller in relation to the personal data described in this document.
Company name: Northbridge Sound Systems Ltd
Address: Northbridge Sound, 14 Craven Street, London WC2N 5NT, United Kingdom
Email: [email protected]
Phone: +44 20 7946 8372
Northbridge Sound Systems Ltd provides sound-related products, services, consultations, project support, and customer communications. This Privacy Policy applies to personal data processed in connection with these activities.
2. Data collection and processing
Northbridge Sound Systems Ltd may collect and process the following categories of personal data, depending on the nature of your interaction with us:
- Identity data: name, title, and similar identifiers.
- Contact data: email address, telephone number, postal address, and business contact details.
- Account and communication data: correspondence, enquiry details, preferences, and records of communications.
- Transaction data: order information, invoices, payment status, and related commercial records.
- Technical data: IP address, device information, browser type, operating system, and website usage data.
- Usage data: pages visited, time spent on pages, referring websites, and interaction with website content.
- Marketing and preference data: consent preferences, newsletter subscriptions, and communication preferences.
- Professional data: job title, employer, and business-related details where relevant to B2B interactions.
We may collect personal data directly from you, automatically through our website or digital tools, and from third parties such as business partners, service providers, and publicly available sources where lawful.
3. Purpose of data processing
Northbridge Sound Systems Ltd processes personal data for the following purposes:
- to provide and manage our products and services;
- to respond to enquiries, quotations, support requests, and general correspondence;
- to manage customer and supplier relationships;
- to process payments, billing, and administrative tasks;
- to personalise communication and improve our services;
- to operate, maintain, and secure our website, systems, and infrastructure;
- to carry out analytics, service improvement, and internal reporting;
- to send marketing communications where permitted by law and, where required, with consent;
- to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- to establish, exercise, or defend legal claims.
4. Legal basis for processing
We process personal data only where we have a lawful basis to do so. Depending on the context, the legal bases may include:
- Performance of a contract: where processing is necessary to enter into or perform a contract with you;
- Legal obligation: where processing is required to comply with applicable law;
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms;
- Consent: where you have given clear consent, for example for certain marketing activities or optional cookies, where applicable.
Where we rely on legitimate interests, these may include operating our business efficiently, securing our systems, maintaining customer and supplier relationships, and improving our services.
5. Data sharing and third parties
Northbridge Sound Systems Ltd may share personal data with third parties where necessary and lawful, including:
- IT and hosting providers;
- email, communications, and customer relationship management providers;
- payment processors and financial service providers;
- delivery, logistics, and fulfilment partners;
- professional advisers such as accountants, auditors, lawyers, and insurers;
- government authorities, regulators, law enforcement, or courts where required;
- business partners and subcontractors involved in delivering services;
- analytics and website service providers.
We require third parties to process personal data in accordance with applicable data protection obligations and to use appropriate safeguards.
6. Data transfer to third countries
Where personal data is transferred outside the United Kingdom or the European Economic Area, Northbridge Sound Systems Ltd will take appropriate measures to ensure that the transfer is lawful and that an adequate level of protection is in place. Such measures may include adequacy regulations, standard contractual clauses, or other legally recognised safeguards.
If you would like more information about international transfers and the safeguards we use, you may contact us using the details provided below.
7. Storage duration
Northbridge Sound Systems Ltd retains personal data only for as long as necessary for the purposes for which it was collected, including for the fulfilment of contractual obligations, legal compliance, dispute resolution, and business administration.
In determining retention periods, we consider:
- the nature and sensitivity of the data;
- the purposes for which the data is processed;
- legal, tax, accounting, and regulatory requirements;
- limitation periods for legal claims;
- operational needs and legitimate business interests.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our retention practices.
8. User rights (access, rectification, erasure, restriction, data portability, objection)
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your data and obtain a copy;
- Rectification: to request correction of inaccurate or incomplete data;
- Erasure: to request deletion of your data in certain circumstances;
- Restriction: to request limitation of processing in certain circumstances;
- Data portability: to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, request transfer to another controller;
- Objection: to object to processing based on legitimate interests and to object to direct marketing at any time;
- Right not to be subject to automated decision-making: where applicable, to request information about any decisions made solely by automated means that have legal or similarly significant effects.
To exercise any of these rights, please contact Northbridge Sound Systems Ltd using the details below. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
9. Withdrawal of consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
You may withdraw consent by contacting us at [email protected] or by using any unsubscribe or preference management option provided in our communications, where available.
10. Right to complain
If you are concerned about how Northbridge Sound Systems Ltd handles your personal data, please contact us first so that we may try to resolve the matter.
You also have the right to lodge a complaint with the relevant supervisory authority, including the Information Commissioner's Office in the United Kingdom, if you believe your data protection rights have been infringed.
11. Data security
Northbridge Sound Systems Ltd implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include, where appropriate:
- access controls and authentication procedures;
- encryption and secure transmission methods;
- network and endpoint security measures;
- staff confidentiality obligations and training;
- back-up and recovery procedures;
- monitoring and incident response practices.
However, no system can be guaranteed to be completely secure. You are encouraged to take reasonable steps to protect your own devices, accounts, and communications.
12. Contact information
If you have any questions about this Privacy Policy or our processing of personal data, please contact:
Northbridge Sound Systems Ltd
Northbridge Sound, 14 Craven Street, London WC2N 5NT, United Kingdom
Email: [email protected]
Phone: +44 20 7946 8372
13. Changes to privacy policy
Northbridge Sound Systems Ltd may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updated version will be posted on our website or otherwise made available to you where appropriate.
The date of the latest revision should be reviewed regularly. Your continued use of our services after changes have been posted will be treated as acceptance of the updated Privacy Policy to the extent permitted by law.